Returns,
made simple.

Bought something from our online store that isn't right? Here's how returns work for numbing cream, aftercare and merch.

Faulty, damaged or wrong item

If your order arrives faulty, damaged or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll replace it or refund you in full, including postage.

After 14 days you can still contact us. Your rights under the Australian Consumer Law don't run out after 14 days.

Change of mind

• You can return unopened, unused items in their original sealed packaging within 14 days of delivery for a refund or exchange.
• Opened or used numbing cream and aftercare can't be returned for a change of mind. This is for hygiene and safety reasons.
• Merch is printed to order just for you, so we can't take change-of-mind returns on it. If it's misprinted, faulty or the wrong item, we'll replace it.
• You pay the return postage for change-of-mind returns. We don't refund the original shipping, and there's no restocking fee.

How to send something back

1. Email us first. Send your order number and what you'd like to return to theblackswan.tattoostudio@gmail.com. Please don't post anything until we reply.
2. Pack it up. Send the item to The Black Swan Tattoo Studio, 97 South Terrace, Fremantle WA 6160, or drop it in to the studio.
3. Use tracked postage. We can't refund items that go missing on the way back to us.
4. Get your refund. Once we've received and checked the item, we refund your original payment method within 7 days.

Gift vouchers

Gift vouchers are valid for 3 years and can't be exchanged for cash. See gift voucher refunds.

Your rights

This policy doesn't exclude or limit your rights under the Australian Consumer Law. Our goods come with guarantees that can't be excluded under that law.