Refunds,
straight up.
This policy covers tattoo deposits, sessions, gift vouchers and memberships, so you know where you stand before you book.
Tattoo deposits
- Every booking needs a $200 deposit to lock in your appointment. It comes off the final price of your tattoo.
- Deposits are non-refundable. Your deposit holds your artist's time and pays for the design work they do before your session.
- Need to reschedule? Let us know as early as you can and we'll do our best to move your booking and carry your deposit across.
- If we have to cancel and can't offer you a new date that works, we'll refund your deposit in full.
Tattoo sessions
A tattoo is a custom service, and you approve the design and placement before we start. We can't refund a completed tattoo because you've changed your mind about it.
If something isn't right as it heals, get in touch with your artist. We'll look after you, including a touch-up where it's needed. Please follow our aftercare guide while it heals.
Gift vouchers
- Vouchers are valid for 3 years from purchase. You can use them on any tattoo with any Black Swan artist, or in our online store.
- Vouchers can't be exchanged for cash. Any unused balance stays on the voucher until it expires.
- If you bought a voucher by mistake and it hasn't been used, email us within 14 days of purchase and we'll sort it out.
Memberships
Black Swan memberships are managed in the Nookai app.
- Cancel any time in the Nookai app. Your membership stays active until the end of the period you've already paid for.
- Every membership payment is turned into studio credit, so we don't refund payments that have already been added to your balance as credit.
- Studio credit can't be exchanged for cash. Member benefits only apply while your membership is active.
- Charged by mistake, or charged twice? Contact us and we'll fix it.
Store orders
For numbing cream, aftercare and merch, see our store returns policy.
How refunds are paid
Approved refunds go back to your original payment method, usually within 7 days. Your bank may take a few more days to show it.
Your rights
This policy doesn't exclude or limit your rights under the Australian Consumer Law. If a service isn't provided with due care and skill, you're entitled to a remedy.